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Frequently Asked QuestionsDo I have to register with you prior to making purchase?You do not have to pre-register with us before you are allowed to browse and select item into your shopping cart. You will be asked to register when you are ready to check out.How can I register with your web site?Registration is simple. If you have not put any item into your shopping cart, do1. click on Login (under the Navigation column on the left of your screen). 2. Select New customer, Click here to register. 3. Enter your Email Address, click Continue 4. Fill in required fields including your invoice name and address, and preferred delivery address, contact telephone number 5. Choose a Password and reconfirm your password 6. Click Create Account Now DONE If you already have items in your shopping cart and are ready to Checkout, do
How Can I change my personal details?You can change your personal details if you already registered with our web site.1. Login with your email address 2. Enter Your Password 3. Select Edit Profile (only available when you have login the site successfully) 4. Edit Account Details page will be opened with your existing registration details. Edit any field you need to change 5. Save Changes What best describes you?When you register, we would like to ask you which type of registrations is best to describe yourself and to determine possible entitlement to our discount scheme. Please read our Discount Scheme.I forgot my password, what can I do?If you forgot your password, go to Login, then click reset passwordEnter your email address again into Reset Password section Click Reset Password Now We will reset the password on your account and then send it to your email. You will need to check your email account to get your new password, which you will then be able to use to log in. Can I deliver to a different address?Yes, you can. You can store a different delivery address and invoice address stored into your account details. When you check out, the site will ask you to confirm which address you want your order delivery to. If you want to deliver to a new address not installed in our system, you can use the Edit Address function, and enter a new address.To prevent credit card fraud, Harmony Medical reserve the right to refuse or seek confirmation from credit card holder, for goods to be delivered to a different address then to the credit card holder�s registered address. Can I pay by cheque? (online order - off line payment)Yes, you can. If you do not wish to use your credit / debit card on line. When you progress to Checkout 2 of 4 � Payment Details, you will presented with three options:* Secure Online Payment (Using a Credit or Debit Card)
Select the Offline Payment option
Please note: your Invoice Address must be the same as your Card Statement Address 3. Print a copy of your order, and Post a cheque or banker�s draft, drawn in a UK bank and in Sterling pound, made payable to Harmony Medical, for the total amount payable.
Can I pay by PAYPAL?Yes, you can. When you progress to Checkout 2 of 4 � Payment Details, you will presented with three options:* Secure Online Payment (Using a Credit or Debit Card) * Secure Online Payment (Using PayPal) * Offline Payment (Provide payment information by Post or Phone) Select the Using PayPal option
Can I change my order?Yes, you can. BUT your instructions must reach our office before we have processed your order. In most situations, we will process your order within 30 minutes after your order arrives in our Secured Hosting. To ensure we can deal with your request, please call our office for immediate response.Can I return goods?Yes, you can. Please read our Return Policy.How can I contact you?Please see our Contact page for details of how to contact us.What is your After Sales Service?If a fault develops wihtin warrenty period that is not caused through mishap or misuse, contact our office, once the fault is confirmed we will replace or repaire the faulty item.Can I purchase medical devices from overseas?Overseas Customers are advised to check with their own local Government / Customs / Imports Dept for any importation restrictions, import tax and duty, prior to making a purchase. Harmony Medical is not responsible for any customs and legistrative issues related to your purchases. Harmony Medical reserves the right to refuse to accept goods returning due to non-compliance.Last Updated: Sun Jun 29 17:56:54 +0100 2008 |
